Gizlinlik syýasaty.

NeuraHive is run by NeuraHive Ltd, a company registered in England and Wales (company no. 16640783), registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom (“NeuraHive”, “we”, “us”). We operate neurahive.app, www.neurahive.co.uk and neurahive.us, and the NeuraHive platform, where our AI, E.N.Z.O, builds and improves websites for businesses.

For the personal data described in this policy we are the data controller. When our customers use NeuraHive to run their own websites, they are the controller of their visitors’ data and we act as their processor under our Data Processing Addendum.

Questions, requests or concerns: info@neurahive.co.uk.

Information you give us

• Waiting list: your email address.
• Account: name, email address and login details. If you sign in with Google, we receive your name, email address and profile picture from your Google account.
• Your business and website: what you tell E.N.Z.O about your business (name, sector, services, location, contact details), the instructions and requests you give it, and the text, images and files you add.
• Billing: your plan and billing details. Card payments are handled by our payment processor. We never see or store your full card number.
• Support: messages you send us or our support assistant, and anything you choose to include in them.

Information collected automatically

• Usage and device data: pages and features you use, builds and edits you make, timestamps, browser and device type, and IP address (from which we derive an approximate location).
• Cookies and similar storage: only what’s needed to keep you signed in, keep the site secure and remember your preferences. We don’t use advertising cookies. See our Cookie Policy.

Voice input

If you talk to E.N.Z.O, speech is turned into text by your browser’s built-in speech recognition (which your browser provider may process under its own privacy terms). We receive only the resulting text, never the audio.

Information from other sources

To build an accurate website, E.N.Z.O may look up publicly available information about your business (for example your public business listing, reviews and existing website) and about competitors in your area.

We don’t ask for special category data (such as health, religion or ethnicity) and ask you not to include it in your website requests.

UK and EU law require a legal basis for each use. Ours are:

How we improve our AI

To make E.N.Z.O better, we may use the design and structure of high-quality websites built on NeuraHive to improve our own models. Before we do, we remove personal data such as names, email addresses, phone numbers and street addresses. We never use your private messages, payment details or account information for this. You can opt out at any time by emailing info@neurahive.co.uk, your sites will then be excluded from future improvement work.

The AI providers we work with process your content only to deliver our service. They are contractually restricted from using it to train their own general-purpose models.

Automated decisions

E.N.Z.O generates and edits website content automatically, at your request. We don’t use automated processing to make decisions that have legal or similarly significant effects on you.

We don’t sell your personal data. We share it only with:

• Service providers who run NeuraHive for us, under contracts that limit them to our instructions. These fall into the following categories: cloud hosting and content delivery; database and authentication; AI model providers; payment processing; email delivery; customer support and messaging tools; and security and error monitoring.
• Visitors to your website: whatever you choose to publish on it is public.
• Professional advisers (lawyers, accountants, insurers) where needed.
• Authorities, where the law requires it or to protect the rights, property or safety of NeuraHive, our customers or others.
• A buyer or successor if NeuraHive is involved in a merger, acquisition or sale of assets. Your data would stay protected by this policy, and we’d tell you.

You can ask us for the current list of our service providers by emailing info@neurahive.co.uk.

We’re based in the UK, and some of our service providers process data in other countries, including the United States and the European Union. Whenever personal data leaves the UK or EEA, we make sure it’s protected by an approved mechanism, a UK adequacy decision (including the UK–US Data Bridge for certified organisations), the UK International Data Transfer Agreement or Addendum, or the EU Standard Contractual Clauses, with additional safeguards where needed. Ask us for details at info@neurahive.co.uk.

We may keep data longer where the law requires it or to resolve a dispute, and only for as long as needed.

We protect data with encryption in transit (HTTPS/TLS) and at rest, access controls and least-privilege access for staff, separation between customers’ data, secure authentication, regular updates and monitoring. No system is perfectly secure, but if a breach ever puts your rights at risk, we’ll tell you and the relevant regulator as the law requires, in the UK, within 72 hours of becoming aware of it.

Under the UK GDPR and the Data Protection Act 2018 you have the right to:

• access the personal data we hold about you and receive a copy;
• rectify data that is inaccurate or incomplete;
• erase your data (the “right to be forgotten”) where there is no good reason for us to keep it;
• restrict how we use your data while a concern is looked into;
• data portability: receive data you gave us in a structured, machine-readable format;
• object to processing based on our legitimate interests, and to direct marketing at any time;
• withdraw consent at any time where we rely on consent (this doesn’t affect what we did before);
• not be subject to a decision based solely on automated processing that has legal or similarly significant effects on you. We don’t make decisions like that.

We reply within one month (extendable by two months for complex requests, in which case we’ll tell you why). There is normally no fee. If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113, though we’d appreciate the chance to put things right first.

If you are in the European Economic Area, the EU GDPR gives you the same rights listed for the UK above: access, rectification, erasure, restriction, portability, objection, withdrawal of consent and protection from solely automated decisions. You can also complain to the data protection authority in the EU country where you live or work.

This section applies to residents of US states with consumer privacy laws, including California (CCPA as amended by the CPRA), Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky and Rhode Island. Depending on where you live, you have the right to:

• know and access the personal information we collect, use and disclose about you, and get a copy in a portable format;
• delete personal information we collected from you;
• correct inaccurate personal information;
• opt out of the sale or sharing of personal information, targeted advertising and profiling with significant effects. We do none of these.
• limit the use of sensitive personal information. We only use it (for example, your account login) to provide the service;
• not be discriminated against for using any of these rights;
• appeal our decision on your request: reply to our decision and we’ll review it within 45 days. If we still decline, you may contact your state Attorney General.

To make a request, email info@neurahive.co.uk with the subject “Privacy request”. We’ll verify your identity by confirming details linked to your account or email address, and reply within 45 days (extendable by another 45 days where the law allows, with notice). You may use an authorized agent; we’ll ask for your signed permission and may verify your identity directly. We honor Global Privacy Control browser signals as a valid opt-out. See also Your privacy choices.

Categories of personal information (last 12 months)

We do not sell personal information and do not share it for cross-context behavioral advertising, and have not done so in the last 12 months. We do not knowingly sell or share the personal information of anyone under 16. Retention periods for each category are in the “How long we keep data” section.

California “Shine the Light”: we don’t disclose personal information to third parties for their own direct marketing. Nevada: we don’t sell covered information.

NeuraHive is used around the world. Wherever you live, you can ask to access, correct or delete your personal information, object to how we use it, or withdraw consent, by emailing info@neurahive.co.uk. We’ll respond within the time your local law requires. You can also complain to your local data protection authority. In particular:

If a law where you live gives you more rights than this policy describes, you have those rights too.

NeuraHive is a service for businesses and is not intended for anyone under 18. We don’t knowingly collect personal information from children under 13 (or under 16 in the UK and EU). If you believe a child has given us personal information, contact info@neurahive.co.uk and we’ll delete it.

We’ll only send marketing emails if you’ve agreed to receive them (for example by joining the waiting list) or, if you’re a customer, about similar NeuraHive products. Every email has a one-click unsubscribe link. Service messages, like receipts and security alerts, aren’t marketing and will still be sent while you have an account.

We’ll update this policy when our practices or the law change, and show the new date at the top. If a change materially affects how we use your personal data, we’ll tell you by email or in the product before it takes effect.

Email info@neurahive.co.uk for any privacy question or to exercise your rights. Post: NeuraHive Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom, marked “Privacy”.